Who we are
Herbal Science Ltd. is a UK-based provider of herbal consultations and products. Our website address is herbalscience.co.uk. We are committed to safeguarding your personal data and respecting your privacy.
What Information We Collect
We may collect the following types of personal data:
- Consultation and Assessment Forms: You may optionally complete a short assessment form before booking an appointment. This may include your name, age, occupation, email, phone number, and a brief outline of your health concern. This information is included in your consultation record and stored securely for a minimum of seven years.
- E-commerce (via SumUp Store): Name, billing/shipping address, email, phone number, and payment details.
- Newsletter Sign-up: Email address.
- Website Interactions: IP address, browser type, operating system, and cookie information.
- Comments: If you leave comments on the site, we collect the comment content, your IP address, a browser user agent, and possibly an anonymous string from your email (a hash) to check if you’re using the Gravatar service. The Gravatar privacy policy is available at automattic.com/privacy/.
You may also choose to interact with embedded third-party content (e.g., videos or articles), which may collect additional data subject to their privacy policies.
How We Use Your Data
We use your information:
- To provide herbal consultations and deliver product orders.
- To communicate with you about appointments or your orders.
- To process payments securely.
- To improve website functionality and customer experience.
- To send marketing emails if you have explicitly opted in.
We rely on the following legal bases for processing your data:
- Consent (for newsletters and marketing communications)
- Performance of a contract (for consultations and purchases)
- Legal obligation (e.g., record keeping for consultations)
- Legitimate interest (e.g., improving our services)
How We Protect Your Data
We implement industry-standard security measures, including:
- SSL encryption for online transactions
- Secure storage systems for health-related consultation data
- Limited access to personal data by authorized personnel only
We follow professional healthcare standards for handling and storing health information.
How Long We Retain Your Data
- Consultation and assessment records: Retained for a minimum of seven years in line with professional and legal requirements.
- Customer orders: Retained for accounting and customer service purposes for up to six years.
- Newsletter subscriptions: Retained until you unsubscribe.
- Comments: Retained indefinitely unless you request removal.
- Website user registrations (if any): Users can view, edit, or delete personal data, with the exception of the username. Administrators can also access and edit this data.
You have the right to request deletion of your data, subject to legal exceptions.
Your Rights Under GDPR
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (where applicable)
- Object to or restrict processing in certain circumstances
- Withdraw consent at any time (where processing is based on consent)
- Data portability (to receive a copy of your data in a usable format)
- Lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk/
Sharing Your Data
We do not sell or rent your personal data. We only share data with:
- Service providers (e.g., payment processors like Stripe)
- IT and website service providers
- Legal or regulatory authorities, if required by law
All third parties are contractually bound to handle your data in accordance with applicable laws.
Cookies and Tracking Technologies
Our website uses cookies to:
- Remember user preferences (e.g., saved cart items)
- Collect anonymized site analytics (e.g., via Google Analytics)
- Improve site functionality and performance
If you leave a comment, you may opt to save your name, email address, and website in cookies for your convenience. These cookies last for one year.
You can control cookie settings in your browser. For full details, refer to our Cookie Policy.
Embedded Content and Third-Party Links
Articles or pages may include embedded content (e.g., YouTube videos) or links to third-party websites. These external sites have the potential to gather data, employ cookies, and monitor your engagement with embedded content, particularly when you are actively using their services. Herbal Science Ltd. has no control over and is not responsible for their privacy practices.
Children’s Privacy
We do not knowingly collect data from children under 16. If you believe a child has provided us with personal information, please contact us for deletion.
Changes to This Privacy Policy
We may update this policy occasionally. We will post updates on this page, including the new effective date. We recommend reviewing this policy periodically.
Contact Us
If you have any questions or wish to exercise your rights under this policy, contact us at:
Herbal Science Ltd
Email: [Insert Contact Email]
Website: https://herbalscience.co.uk
Your Consent
By using our website or submitting your personal data, you consent to the practices described in this Privacy Policy.
For more information about your data protection rights, visit the Information Commissioner’s Office (ICO).